Terms of Service



§ 1 Introduction

Subparagraph 1.1 Preamble

Welcome to retRO Online.

These terms of service are an agreement between retRO Online and any users of the services provided by or anyhow related to retRO Online, including, but not limited to, Game Servers and Websites shall they be managed by the retRO Online Administrators or any related or unrelated third parties. In the following referred to as “content”.

By creating a master account, game account, character, or by progressing to any further usage of the content, whether knowingly or unknowingly, willingly or unwillingly you will be agreeing to abide by all rules and conditions of the agreement below. The following hold, regardless of legal status to any and all persons, groups, organizations, companies, bots, crawlers or others that read or absorb, directly or indirectly, any information contained on or obtained through the content.

The present terms of service may be revised at any time at the discression of the retRO Online staff and the current version will always be available at http://retro-online.eu/cp/?module=pages&action=content&path=rules#_Toc59231657https://www.retro-online/tos or otherwise accessible from the website navigation menu. Modifications to the Terms will be effective immediately and will not be retroactive. By continuing to access or use the content after those revisions become effective, you agree to be bound by the revised Terms.

Subparagraph 1.2. Materials

You acknowledge that the opinions shown on, distributed through, downloaded, linked through, or accessed from the content are not necessarily those of retRO Online or endorsed by retRO Online. You hereby acknowledge that any reliance upon any Content shall be at your sole risk. RetRO Online reserves the right, at its sole discretion and without any obligation, to make changes to any portion of the content.

You represent, warrant and covenant that no materials of any kind submitted through your account will violate, plagiarize, or infringe upon the rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights; or contain libelous or otherwise unlawful material. You hereby indemnify, defend and hold harmless retRO Online from and against any and all liability and costs in connection with any claim arising out of any breach by you or any user of your account of this Agreement.


Subparagraph 1.2. Rulings

RetRO Online reserves the right to override, modify, nullify, or restructure any decision made previously, regardless of time passed there are objective reasons for doing so. The staff shall use the Terms of Service as the one and only foundation for their decisions. It is not necessary that previous rulings will be considered. Players are advised to ask before taking past history for granted. Individual staff members may act at their own discretion in cases of damage control, that is, if immediate action is required to stop an ongoing violation. Afterwards said decision shall be shared with the staff in its entirety, for further evaluation. Damage control actions are subject to modifications and nullifications, and do not exclude the possibility of extended punishment to be applied to infringers, should the staff in its entirety deem it necessary.

Ragnarok Online has a multitude of monsters, items, skills and maps. RetRO Online reserves the right to make modifications to each and every one of those components.


Subparagraph 1.3. Winnings

Any and all winnings promised or implied, wether fictional or real will be handed out at the staffs discression. The users have no claims to the winnings whatsoever. Failure to follow the rules, improper actions or failure to reply withing an acceptable time period may result in discqualification. One user may only receive one winning per competition, unless the staff explicitly changes this rule for a competition.

Winners grant retRO Online and all subsidiaries explicit permission to use their name, likeness, and whatever creation was submitted as part of the contest in any and all promotional campaigns and events without compensation in any form.


Subparagraph 1.4. Liability and Disclaimer

By engaging in any and all use of the content the user and all related users of said account voluntarily relinquish any and all rights and entities, fictional or real, created by, induced by, brought into, referenced, promised, implied, or used in any and all efforts, relating or not, to retRO Online and its Administrators thereof.

Furthermore, retRO Online is especially not to be liable for any of the following losses or damage (regardless of whether such damage or losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any direct, indirect, consequential, incidental, special or exemplary damages arising from the use of retRO Online regardless of the form of action. RetRO Online claims the right to use any user's likeness, whether fictional, portrayed, or real, in any and all advertisements justifications and promotional campaigns.

The content ist provided by retRO Online on an “as is” basis, without any warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. In no Event shall retRO Online be liable for any direct, indirect, incidental, punitice or consequential demages of any kind whatsoever in respect to the content and the products. You hereby acknowledge that use of the content is at your sole risk.

RetRO Online is not liable for any content provided by third partys, being it on the retRO Online Website or on third party Webistes reached through links.



§ 2 Laws, Rules and their interpretation

Subparagraph 2.1 Framework

RetRO Online servers are based in the European Union, but does not own equipment or hire workers in the EU. Equipment in the EU is rented by third not-for-profit partys and given to retRO Online to be used, but belongs to the respective third not-for-profit partys which offer the services. RetRO Online does accept volunteers however, who help provide the content without any compensation whatsoever.

RetRO Online runs on a Hercules-derived framework and on software licensed under the GNU General Public License, which do not violate Aegis copyright laws. The retRO Online client is not a copy of any previously released client. As with any client used to connect to similar services, there are unavoidable similarities in the methods of operation and idea. Because individual labels of text and names does not validate copyright, retRO Online is fully entitled to the use and distribution in and out of the European Union for any and all of its client-side software. Art forms expressed that may occur in the retRO Online client has the unique use of conveying a more pleasurable gameplay for retRO Online only; therefore, falls under a directly different purpose than similar art pieces that may occur elsewhere, and it has to be intended as an illustrated concept. RetRO Online does not distribute property of Gravity Co. Ltd., Gravity Interactive Inc., Gravity Europe SAS. or any other entities.


Subparagraph 2.2 Privacy Policy

The security and privacy of your personal data is extremely important to retRO Online. For more detailed information about our privacy policy, visit https://www.retro-online.eu/privacy.

In connection with the user’s access, for security reasons data that potentially permit an identification (for example IP address, date, time, visited pages, logins or other logs) are being saved on our servers. No individual-related utilization of these data will take place, unless exceptional cases with the purpose of the content safeguard. The right for a statistical analysis of anonymous data records is reserved.

When registering to retRO Online, you shall provide your real e-mail address, which will be used only for account management and shall not forwarded to third parties, without your explicit approval. If data is being submitted to service providers in the context of commissioned data processing, the data is bound to the applicable laws in matter of privacy. By registering an account, you grant retRO Online the right to use your e-mail address for (low traffic) internal communications, unless explicitly asked otherwise. Any of the messages sent will come with details on how to remove your e-mail address from the distribution lists.

In some areas of the content cookies are used for the purpose to realize user functions. The use of the content without cookies is limited. Most browsers are preset to automatically accepting cookies. However, you can deactivate the saving of cookies or set your browser to notify you as soon as cookies are sent. Please refer to your software manual for instructions on this.


Subparagraph 2.3 Explotations

It is forbidden to attempt to find or exploit any loopholes which may exist for the purpose of legal prosecution, or malicious acting. In the event that a loophole is found in our guidelines, retRO Online reserves the right to apply punishment in any occurrence of improper conduct, seek restitution for all resulting damages, and holds no liability for any damages caused through or by our actions. In addition, retRO Online holds the right to claim compensation for all damages incurred.


Subparagraph 2.4 Our Understanding of the Terms of Service

Should the wording on a rule be found to ambiguous, or otherwise open to a different interpretation from that which was originally intended, the interpretation that is in accordance to the following guiding principles shall be the valid one. Any other interpretation may be ruled as an attempted loophole exploitation, and judged at the staffs discression.

  • When interpreting a specific rule in the terms of service, not only the wording as such but also the meaning and purpose of the rule should be used for interpretation. The staff will always abide by the principle and may sanction behavior, even if the wording as such may have allowed it, as long as it would have been evident to an objectiv third party that the sanctioned behavior was prohibited according to the meaning and purpose of the rule. In these terms of service, the objective third party should be understood as a concept and not as an actual natural person.
  • Any form of malicious acting, with any goals, ranging from, but not limited to, gaining unwarranted benefits, disrupting the gaming experience of other players, causing annoyance to the Administrators or Game Masters, causing harm to the server or its population, is not tolerated.
  • Ragnarok Online is a Massive Multiplayer Online game. Each player will encounter a number of other persons, with different ages, moral standards, cultures and abilities. In order to ensure an enjoyable environment for the community, each player is required to keep a respectful, friendly, polite behavior.
  • RetRO Online has been designed as a casual, rather than a competitive, MMORPG server. Thus, it should be expected that decisions will consider the subjective aspects of fun, joy, originality and the classic feeling, rather than competition, efficiency, and absolute min-maxing


Subparagraph 2.5 Offenses

Punishments in general are designed to educate the violator and the community as a whole. Thus, they can be lenient for first time infringements, but harsher for repeated offenses. When the same offense is reiterated repeatedly, the punishments are increased, if necessary by doubling the previous one each time, but may be varied, at the staff’s discretion, depending on the circumstances of the case.

The same infringement, even if reported by multiple people, does not qualify as a repeated occurrence, except in the cases where it is carried out against different people or there is a noticeable interruption during the process, which would lead a objective third party to view this infringement as a new violation.

In the case of multiple infringements, a punishment equal to the sum of each separate punishments may be applied. However, it is at the discretion of the staff to form an overall penalty from the infividual infringements, if it is deemed appropriate.



§ 3 Concerning Accounts

Subparagraph 3.1 Reservation

All players realize that spending time on retRO Online is purely voluntary, and are free to leave or change their level of participation at any time. RetRO Online reserves the right to cancel or change any portion of its contents at any time without prior warning and with no compensation to other parties.

Players assume all responsibility for any and all possible damages that may occur on their own behalf. This includes all damages caused by both internal and external causes, and includes but is not limited to emotional, health, time off work, and any potential inability to carry out future endeavors.


Subparagraph 3.2 Ownership

Though connected to your chosen name and email address, upon registration retRO Online is granted full ownership of your account and all the characters stored on retRO Online servers, the items stored on these servers, or any other data which the servers and accounts are comprised of. This, however, does not change the fact that a user is entirely responsible for the safety of their own account information. If the user has supplied others with their login and password information, said user is responsible for any and all actions made on the account in question, regardless of whether or not the respective user has provided consent.

The email address specified during the account creation is the master key to the account for its entire lifetime. Any person that can send and receive emails using such email address, is granted full control over the Master Account. Requests to change the email address associated to an account shall be handled by the staff, at their own discretion, after validating the inquirer’s identity.

In case of rules or laws violations, any accounts may be irrevocably terminated, deleted or revoked at the Administrators' discretion.


Subparagraph 3.3 Real Money Trading

Real Money Trading is strictly prohibited on retRO online. This includes all transactions concerning the selling or buying of accounts, in-game items, in-game currency or ingame services for outside of retRO Online currency, items, accounts, services or goods.

Any account involved in this infrinctions will be terminated permanently at the staffs discression, along with any related accounts. Any items or zeny found to be traded in the above way will be confiscated and the trade made void without compensation.



§ 4 Rules

Subparagraph 4.1 Playeridentity

The human who created the account (“Player”) is ultimately responsible for any violations committed by it and is responsible for its security. Should password be given to a third party and this third party commits a violation, the Player is still responsible even if he did not know about this violation at all.

Impersionating another player or a Game Master (GM) is strictly forbidden Any form of “Game Master” (GM) in a name is strictly forbidden, as is creating a character name to imitate one of the Game Masters' names.


Subparagraph 4.2 Behavior

RetRO Online strifes to offer a friendly and worldopen environment for everybody and everyone.

Nobody may be discriminated because of their gender, their descent, their race, their language, their sexuality their homeland and origin, their beliefs, their religious or political views or their disability. Any such discrimination, being it ingame or on any other platform will be punished by the staff at their discression.

It is prohibited to beg players or GMs for any ingame currency, items or services. Harassing others by following them around, repeadedly sending private messages or similar actions is also prohibited. Spreading rumors or defamation about other players, player groups or GMs is also forbidden. Any adult content is strictly forbidden. The advertising of other servers is prohibited. Any such violation, being it ingame or on any other platform will be dealt with by the staff at their discression.


Subparagraph 4.3 Master Accounts

Each player may only have one Master Account, which corresponds to a Website Account. Sharing a Master Account is prohibited. Each Master Account allows creation of three Game Accounts.

Master Accounts are individual and must not be shared, under any conditions. Multiple players in one household have to create one master account each and must be whitelisted by the staff.


Subparagraph 4.3.1 Guild Accounts

It is possible for guilds to request a guild account from the retRO Online Staff. The following requirements and rules apply.

- The Guild has to be lvl 4 or higher ( the guildlevel requirement will be increased with the age of the Server) and characters on this guild account cannot be deleted.
- The master account will be created by us, so that not one player has 2 master accounts.
- Only 1 game account can be created.
- This game account will be limited to 2 character slots.
- ONLY merchant classes may be created on these two slots.
- If the guild is dissolved, it is possible to transfer the characters to the guild leader account, otherwise the account will be deleted.
- It will be not possible to transfer characters to other accounts.
- If the game account is shared by other guild members, our account sharing clause will apply.
- Also guilds which have violated these rules, will not be granted a new guild account.
- Guild leaders are liable for any offense committed with the accounts.
- There will be no support whatsoever in case of incursions on the guild account.

The retRO Online Staff will review these accounts regularly and will immediately and permanently ban any account that violates the aforementioned rules without warning. In these cases all characters and items on this guild account will be lost.

To create a guild account you need to contact the retRO Online staff via Discord or support ticked on our website and provide the following information.
- Guild name
- Guild leader ingame name
- Guild leader discord tag
- Master account name of the guild leader


Subparagraph 4.4 Game Accounts

Each player can create 3 game accounts on his master account.

However, the 1 client restriction remains in effect. Only one of the 3 game accounts may be played with an active client. See our information about the Single Client Restriction below.

Sharing a Game Account is not prohibited.

However there are 2 restrictions regarding Game Account sharing, which must be observed and adhered to. Otherwise very servious sanctions will be imposed.

1. Only one game-account may be logged in per master account (autotraders do not count). Therefore, two people cannot log in to the same master account at the same time.

2. We are not responsible for lost, stolen or disappeared items, zeny or deleted characters. There will be no support from us for cases like this. If you share your login data with others you do so at your own risk. Please make shure you trust them 100%, as they will also have access to the master storage of your Master Account once it is implemented.


Subparagraph 4.4.1 Names

Nobody may use a Name that is discriminating against a specific gender, descent, sexuality, race, language, homeland and origin, belief, religious or political view or disability. Any user using such a name will be required to undergo a name change and will be penalized at the Staff's discretion. Nobody may use a Name that has the words "GM", "retRO" and "retRO Online" in it. Also swear words as names are also prohibited. 


Subparagraph 4.4.2 Single Client Restriction

Only one client per player may be open at any time. It is also forbidden for a player to open multiple clients on multiple end devices.

Autotraders do not count. Autrotraders are merchants set up for vending, whose client was closed with the in-game command @autotrade.


Subparagraph 4.5 Interacting

Scrolling or any other form of spamming is not allowed. Scrolling is defined as repeatedly causing the screen or the chat window to roll faster than users are able to type into it or preventing them to use the chat efficiently.

Please do not spam skills or spells in populated areas in towns and cities. Brewing or Forging may fall under this rule, unless it's for a very limited time period. Please step away from the streets and/or the crowd if you need to do so.

Setting up chat rooms or shops near NPCs or warp portals is prohibited. They are not allowed on streets, paths or heavily used walkways.


Subparagraph 4.6 Kill Stealing

Kill Stealing is killing, attacking, provoking or otherwise interfering with a monster which is actively attacking, following or being attackted by another player.

In-game the command @noks is available for players. However, this does not mean, that every monster you can attack is not protected by anti Kill Stealing rules, our Kill Stealing rules do still apply. @noks is just a Quality of Life feature enabled by retRO Online.

MVPs are considered free-for-all. This means, kill stealing an MVP is not possible. You are always free join in the fight. However, using skills such as Pneuma, Safety Wall, Ice Wall, and other utility or defensively oriented skills in an intentionally disadvantagous way, such as to prevent others from attacking, buffing, healing or affecting a monster, is considered grief play. Additionally, using a character's sprite to cover the MVP to prevent targeting is also not allowed. This means general Grief-Play rules still apply to MVPs.

Mini-Bosses are not free-for-all. They count as normal monsters, so attacking, provoking or otherwise interfering with a Mini-Boss which is actively attacking, following or being attackted by another player is Kill Stealing.

To report a Player for Kill Stealing, one must either contact a GM so that they can see it first hand, or submit screenshots or video material in which the incident is shown clearly.

The only exeption from the Kill-Stealing rules is in guild dungeons, where every monster is free for all.


Subparagraph 4.6.1 Loot

The loot of a monster belongs to the one who kills it. However, only as long as the “Item first get time” lasts. After that, the loot is free for all. The “Item first get time” is the time when only the monster's killer can pick up the item (5 seconds). The item stays for a period of 60 seconds on the ground. This also applies to MVPs. So if you kill an MVP with competition, everyone can try to pick up the loot, the one who succeeds is the owner of the item. Once you die killing a monster, the loot is free for all.

Item Share
If you are in a party and have activated item share, the loot belongs to the person in whose inventory it appears. Any agreement to the contrary must be made explicitly by the players. If there is a dispute, the staff will need an in-game screenshot of the mutual agreement. If this is not available, the person in whose inventory the item appeared will be considered the owner.

If you kill a monster and the loot is out of reach for you, the Staff will only replace it if one of the following conditions is met.

  1. it is an MVP equip drop or an MVP card.
  2. it is a 0.05% drop of a non-MVP monster or lower.

In these cases, the staff needs a screenshot showing server time and the exact location (/where) as well as the loot.


Subparagraph 4.7 Grief-Playing

Grief-Playing is considered disturbing another players gameplay. For example, de-buffing others outside of WoE, buffing monsters, placing skills, shops or chats with disruptive intentions or following at a close range for extended time periods. Using reversed buffs with no side effects such as Blessing on Undead monsters is not considered grief-playing.

Purposly teleporting, or losing the target of one or more monsters in a way such that the mob attacks an unsuspecting player or party is considered Grief-Playing. As is using Dead Branch or Bloody Branch

In guild dungeons there is no grief playing. Which means everything the game mechanics allow is not prohibited. The only exception being res-killing (killing and resurrecting an enemy in order to force them to lose exp), which is prohibited.


Subparagraph 4.7.1 Mobbing

There is no limit to how many monsters you are allowed to mob.

However, each person may only mob as many monsters as he or his party can kill. It is forbidden to mob monsters with the intention of just moving them to another place. In fact, it is forbidden to mob monsters for any purpose other than killing them.

Excluded from this is the separation of individual monsters that disturb yourself or your party, these may exceptionally be mobbed to remote locations to simplify the game. As long as this does not disturb other players or parties.



Subparagraph 4.8 Trading

Scamming is prohibited. Actions with the purpose to mislead in the case of a transaction are not allowed. For example, vending non-slotted items for slotted item prices is considered scamming. A shop name that misleads the buyer, such as one that announces a slotted item, but sells a non-slotted one, also falls under scamming.

Usury is prohibited. This means it is forbidden to set up a store that sells items with far above the market value. This applies from 150% of the market value. In particular, it is forbidden to sell items at a price higher than the NPC purchase price.

All players have the rights to back out of any trade agreement (including contracts) before the transaction or parts of it has been completed by either side. Contracts can be defined as services of any kind (brewing, forging, hunting, refining, leeching, etc).


Subparagraph 4.9 WoE and Guild Rules

Emblem changes with an intent to look similar to, or in any way resemble, any active WoE Guild or changing your emblem during WoE is prohibited.

Disabling of the emblem during WoE or creating an emblem with more than 50% transparent pixels is also not allowed.


§ 5 Bugs Abuse, Client Modification and Third-Party Software

Subparagraph 5.1 Modifications,Third-Party Software, Hacking and Cracking

Any altering of the client is prohibited. For example, grf editing, flatmap, gutterlines maps, grayworld or other customizations.

The use of third-party programs, except for recording tools, is strictly prohibited. For example, programs such as OpenKore, Pixelbot or any other botting or packet editor program. Keybord / Mouse macros and hexed clients or client files are also prohibited.

Anyone attempting to do any Hacking or Cracking activity against retRO Online servers will be prosecuted to the full extent of the law. In addition, all related accounts and IPs will get permanently banned from the game and community at the staffs discression.


Subparagraph 5.2 Bug abuse

Any player who finds an exploitable bug is required to report this to the staff. Any abuse or exploitation is prohibited and will be dealt with by the staff. In case of doubt please contact the retRO Online staff.


§ 6 Community and Support

Subparagraph 6.1 Community

Our prime way of communitcation is our discord server. Any subject is to be posted in the corresponding channel, in case no channel fits the users purpose or the user just wants to chat with others the #main Discord channel is to be used.


Subparagraph 6.2 Support

Technical support is provided through the Technical Support forum section as well as through the #support Discord channel.


In sensitive cases the user may send an E-Mail to support@retro-online.eu.

Support requests must include a complete and detailed description of the issue that needs technical support, as well as any other related informations and if possible screenshots or recordings.

Before asking for support, please review the FAQ on the retro Online website.